Exchange & Return Policy
- We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
- To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address: 8099 Weston Road Unit 20, Woodbridge ,ON, L4L 0C1, Canada
- If your return is accepted, we’ll ask you to ship back the items. Please note: The customer is responsible for the cost of return shipping. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Canada, shipping your goods may take longer than expected.
- You can always contact us for any return questions at firstname.lastname@example.org.
DAMAGES & ISSUES
- Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
- Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
- Unfortunately, we cannot accept returns on sale items or gift cards.
- The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
- We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not.
- If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
- If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.
Note: We do not accept returns or exchanges for Earrings, Hair pieces, Custom Jewelry or any kind of Body jewelry. These items are final sale.